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ToIP Specialist

ToIP Specialist

Job Title: ToIP Specialist
Contract Type: Permanent
Location: Mauritius
Industry:
Salary: Attractive
Reference: 549048
Job Published: July 26, 2018 09:39

Job Description

About the role

This position will give you the possibility to provide the first level of support (L1), as per Service Level Agreements and internal processes, to both French and international customers on a wide range of technologies namely, Telephone over IP, Alcatel, CISCO, Mitel.

The role and responsibility of the L1 team member is to analyse and troubleshoot customer incidents raised by our customers themselves (Reactive Support) or by monitoring activities (Pro-active Support) and provide the first level of support. In case the issues cannot be resolved by L1 team, you will have the possibility to work with our L2 support team or even our L3 Engineers team located in France, Egypt and throughout the world.

About you

  • Higher School Certificate, A-Level or BAC,
  • Diploma or Degree in IT would be an advantage
  • Good time management, and organizational skills
  • Ability to build relationships with peers and management levels and customers.
  • Proactive, self-motivated and determined attitude.
  • Flexibility in terms of working hours.
  • Results orientated, and problem solving skills.
  • Willingness to learn and expand knowledge

Department - Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

 

*Dear Candidate, kindly note that this role is not managed by Castille. Orange, in this case, is responsible to manage the application process. In case of any difficulties, feel free to contact brand@castilleresources.com, and we will direct your query to the relevant contact at Orange.   

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