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Technical Support Specialist

Job Title: Technical Support Specialist
Contract Type: Permanent
Location: Malta
Industry:
Salary: Attractive
Reference: 4672
Contact Name: Marianne Koessler
Contact Email: mkoessler@castilleresources.com
Job Published: January 17, 2019 09:07

Job Description

A well-established and growing company in the IT field is expanding the team. The Technical Support Specialist will be part of the DevOps team and responsible to provide excellent support to our clients on 2nd level technical queries within the product portfolio. The role also involves ensuring for full and concise details on the nature of the requests and that implemented solutions are recorded within the ticketing management system.

On offer:

  • Be part of a multicultural team in a dynamic environment
  • Enjoy benefits such as team & company events, medical insurance, health incentives, free Friday lunches, fresh fruit & drinks in the office
  • Competitive salary and possibilities of career growth as part of a team in expansion

Role:

  • Identify causes for reported issues and documenting such using JIRA to enable the provision of departmental reporting  
  • Identifying improvement areas based on root cause analysis 
  • Work alongside our Project Management and Technology teams  
  • Maintain and update the client-specific technical configuration files 

 Requirements:

  • Good understanding of relational databases and SQL
  • Basic software programming knowledge and .NET languages  
  • Understanding of IIS web server and basic configuration
  • Strong analytical and problem-solving skills