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Technical Support Officer

  • Location

    Malta

  • Sector:

    Other

  • Contract Type:

    Permanent

  • Salary:

    €20,000 - €23,000

  • Contact:

    Marianne Koessler

  • Job Reference:

    6185

  • Published:

    21 days ago

  • Expiry:

    2020-02-28

  • Client Details:

    Castille

  • Consultant:

    Marianne Koessler

  • Skills tags:

    iOS , Technical support

A well-established group of companies is seeking to employ a Technical Support Officer to join their growing IT team. 

Responsibilities: 

  • Answer incoming support calls,  
  • Update the Service Management System,  
  • Provide first- and second-line support, 
  • Escalate appropriately to support teams or contractors. 

Requirements: 

  • 2 years’ experience in a similar role. 
  • Microsoft Systems proficiency (Office 365 suite, Server and End User Device Operating System, Active Directory, DNS, DHCP, GPOs) 
  • Good knowledge of Apple operating systems,  
  • Effective documentation skills and a basic knowledge of networking (basic switching, patching), 
  • CompTIA, Apple Certification, Microsoft MCP/MSCA and/or ITIL certifications are considered an asset, 
  • Good communications skills and the ability to adjust communication depending on the level off IT competence of the user.