A leading financial institution, is seeking to recruit a reliable and trustworthy, well-organised Technical Support Officer to join its Information Technology Unit.

Main Responsibilities:

Performing daily Core Business Systems operations including and not limited to the end of day process during evening and Saturday schedules
Providing general IT support within established times for all desktop systems (hardware & software) and support other IT teams in their on-going analysis of help-desk requests with the aim of introducing efficiencies and fine-tuning processes
Performing daily infrastructure operations by maintaining hardware, operating and business software systems in good operational order
Supporting operations in the company's data-centres in line with maintenance and security requirements
Supporting the administration of the network and systems. This includes but is not limited to the creation, maintenance and removal of users’ accounts, user access rights etc
Providing on-site support to several remote sites
Performing the necessary backups and restore operations and other disaster recovery operations
Performing routine checks on the various systems (networks, hardware and software) and maintaining appropriate records of mentioned checks
Sharing technical knowledge and ways of resolution with other team members
Supporting and developing data requests;
Educating business end users on how to make effective use of their technological tools (hardware & software) to speed up problem resolution, whilst keeping abreast with new technology
Establishing good working relationships with the rest of the IT team particularly database and\or software developers.

Requirements:

MCAST or University Degree in a related ICT area of specilisation
Ideally have work experience in an IT support role or function
Familiar with Relational Database Management Systems, ideally with a recent version of Microsoft SQL Server or ORACLE including some basic database administration
Familiar with database reporting, ideally with Microsoft Server Reporting Services
Good command of the SQL scripting language
A flair for database and/or software development using TSQL/PL-SQL
Able to communicate effectively and clearly, possess excellent listening skills and have the ability to interact confidently with internal customers
Good problem-solving skills.

Castille