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Technical Support Officer

A leading financial institution, is seeking to recruit a reliable and trustworthy, well-organised Technical Support Officer to join its Information Technology Unit.

Main Responsibilities:

  • Performing daily Core Business Systems operations including and not limited to the end of day process during evening and Saturday schedules
  • Providing general IT support within established times for all desktop systems (hardware & software) and support other IT teams in their on-going analysis of help-desk requests with the aim of introducing efficiencies and fine-tuning processes
  • Performing daily infrastructure operations by maintaining hardware, operating and business software systems in good operational order
  • Supporting operations in the company's data-centres in line with maintenance and security requirements
  • Supporting the administration of the network and systems. This includes but is not limited to the creation, maintenance and removal of users’ accounts, user access rights etc
  • Providing on-site support to several remote sites
  • Performing the necessary backups and restore operations and other disaster recovery operations
  • Performing routine checks on the various systems (networks, hardware and software) and maintaining appropriate records of mentioned checks
  • Sharing technical knowledge and ways of resolution with other team members
  • Supporting and developing data requests; 
  • Educating business end users on how to make effective use of their technological tools (hardware & software) to speed up problem resolution, whilst keeping abreast with new technology
  • Establishing good working relationships with the rest of the IT team particularly database and\or software developers. 

Requirements:

  • MCAST or University Degree in a related ICT area of specilisation
  • Ideally have work experience in an IT support role or function
  • Familiar with Relational Database Management Systems, ideally with a recent version of Microsoft SQL Server or ORACLE including some basic database administration
  • Familiar with database reporting, ideally with Microsoft Server Reporting Services
  • Good command of the SQL scripting language
  • A flair for database and/or software development using TSQL/PL-SQL
  • Able to communicate effectively and clearly, possess excellent listening skills and have the ability to interact confidently with internal customers
  • Good problem-solving skills.