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Technical Support Officer

Job Title: Technical Support Officer
Contract Type: Permanent
Location: Malta
Industry:
Salary: Attractive
Reference: 5191
Contact Name: Marianne Koessler
Job Published: May 20, 2019 14:21

Job Description

Firm in financial services providing advisory mainly in investment and wealth is currently looking for a Technical Support Officer. 

Responsibilities:  

  • Troubleshooting technology issues using a variety of support tools including remote administration on workstations, laptops and virtual desktops, 
  • Support users in their use of standard software packages such as MS Office, Internet Browsing, 
  • Carry out user account tasks on the main company CRM (XPLAN) and Windows Active Directory, 
  • Following defined processes in terms of incident logging and ticketing ensuring tasks are completed and resolved within agreed timeframes, 
  • Raising issues with suppliers when needed and tracking progress, 
  • Provide regular updates on support tickets to the line managers, 
  • Support the roll-out of new applications and working on projects as required by the business, 
  • Identification of regular issues and creation of user self-help guides to make users more self-sufficient. 

Requirements: 

  • A minimum of 1 year’ experience in:   
    • Microsoft Office Suite - setup and troubleshooting knowledge, 
    • Basic understanding of servers and network architecture, 
    • Solid understanding of Windows 10 Operating Systems, 
    • Active Directory, DNS and DHCP, 
    • Basic understanding of TCP/IP networking, 
    • User Support Experience. 
    • Supporting a Virtual Desktop environment, 
    • Experience with MS Office 365 and Azure Active Directory and supporting digital IP based telephony, 
  • Ability to: 
    • Understand hardware and software systems, 
    • Maintain confidentiality with regards to information processed, stored, or accessed by the systems is, 
    • Manage multiple concurrent activities and to effectively prioritise workloads, 
    • Work with, communicate and train people possessing differing levels of technical knowledge.  

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