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Technical Support Executive

Technical Support Executive

Job Title: Technical Support Executive
Contract Type: Permanent
Location: Floriana,, Malta
Industry:
Salary: Attractive
Reference: 3472
Contact Name: Veronica Saavedra
Job Published: February 26, 2018 08:36

Job Description

Leading company in the insurance field is looking for a Technical Support Executive to join the IT team.

Responsibilities:

  • Solving clients' technical issues via calls, email and chat; assisting with difficulties within system’s configuration, product functionality, bugs and related matters.
  • Providing support through procedural documentation and reports, keeping customers informed on the status and resolution of their problem.
  • Supporting the development of new products and or applications.
  • Escalating issues to other teams accordingly, following up until such issues are resolved.
  • Efficiently establishing a healthy working relationship with customers and colleagues.
  • Following-up and closing open tickets in a timely manner.


Requirements:

  • Experience within similar responsibilities.
  • Customer-focused approach, proactive and self-motivated.
  • Analytical mind and problem solving skills. Ability to prioritizing and multitask.
  • Fast learner and able to work within a team
  • Excellent communication skills in both Maltese and English. Spanish language will be considered an asset.

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