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Technical Support Executive - 1st Line

Technical Support Executive - 1st Line

Job Title: Technical Support Executive - 1st Line
Contract Type: Permanent
Location: Malta
Industry:
Salary: Attractive
Reference: 4039
Contact Name: Veronica Saavedra
Job Published: July 30, 2018 14:48

Job Description

A well-established company in the technology field is looking for a Technical Support Executive to join their team. 

On offer:

  • Training provided
  • Attractive salary package 
  • Room for career growth

Responsibilities:

  • Providing 1st line technical support to customers
  • Solving a software related issues by answering emails and calls
  • Creating support tickets. Preparing and sending quotations
  • Escalating to 2nd line of support when necessary
  • Acting as a liaison between customers, support team and development team
  • Collecting feedback and forwarding to the development team

Requirements:

  • Experience in similar responsibilities
  • Excellent communication skills in both Maltese and English
  • Passion for IT and software support
  • Organised and self-disciplined
  • Flexible, can-do mind-set