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Technical Support Engineer

A start-up in the FinTech field is currently looking for a Technical Support Engineer for their brand new offices in Malta. The selected person will provide internal IT support, and be part of a business that services the financial operations of companies using blockchain technologies.

On offer:

  • Opportunity to join a new and growing business, formed by professionals with a track record in the international banking industry,
  • Join a dynamic and flexible environment, where you are encouraged to make suggestions and think outside of the box,
  • Room for career growth,
  • Opportunity to travel overseas for training and development.


Responsibilities: 

  • Serve as the first point of contact for internal team-members seeking technical assistance over the phone, email or Slack, 
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions, 
  • Determine the best solution based on the issue and details provided by users,  
  • Walk the customer through the problem-solving process,  
  • Take ownership of unresolved issues shielding the head of IT and the CTO from escalation unless absolutely necessary,  
  • Provide accurate information on IT products or services,  
  • Record events and problems and their resolution in logs,  
  • Follow-up and update users on status,  
  • Pass on any feedback or suggestions by users to the appropriate internal team, 
  • Identify and suggest possible improvements on procedures. 

Requirements: 

  • Proven experience as a help desk technician or other customer support role,  
  • Tech savvy with working knowledge of the following tools and applications: 
    • Microsoft Office 365 (Mandatory)  
    • GSuite (Mandatory)  
    • Apple Macbook / Macbook Pro functionality  
    • Slack  
    • 1Password  
    • Chrome  
    • Drive File Stream & Dropbox  
    • VPN (GlobalProtect / P81)  
    • Trello  
    • Jira  
    • Confluence 
    • Sketch  
  • Good understanding of computer systems, mobile devices and other tech products,  
  • Ability to diagnose and resolve basic technical issues, 
  • Proficiency in English,  
  • Excellent communication skills, 
  • Customer-oriented and cool-tempered,  
  • BSc/BA in IT, Computer Science or relevant field. 

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