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Technical Support Agent

Job Title: Technical Support Agent
Contract Type: Permanent
Location: Malta
Industry:
Salary: Attractive
Reference: 4811
Contact Name: Andrius Petkus
Job Published: February 22, 2019 10:24

Job Description

A lead provider of health care service is expanding the IT team and is looking to recruit a motivated individual in the role of Tech Support to be based at Gozo.

Responsibilities:

  • Provide technical support to users via different channels, such as phone, email and software tools.
  • Installing, configuring and supporting desktop systems and applications.
  • Provisioning of user access rights to data, IT and telephony services as per established procedures.
  • Escalate unsolved technical issues according to the company’s procedures.
  • Managing internal customers in order to provide a high-quality, high-availability service in a customer centric manner.
  • Meet SLA targets for assigned tasks.
  • Take technical decisions concerning user support in order to resolve and maintain an error free environment and to deliver appropriate functionality for agreed-on business processes.

Requirements:

  • IT diploma or equivalent.
  • Excellent customer facing skills.
  • Knowledge of ITIL best practices
  • Expertise in Microsoft Windows operating systems and office automation software.
  • Good knowledge of structured cabling-based networks.
  • General knowledge of IP networking
  • General knowledge of IP-based telephony systems
  • Excellent knowledge of PC hardware systems.
  • Good planning, organisation, tracking and monitoring skills.
  • Strong time management skills.

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