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Technical Support Agent

Technical Support Agent

Job Title: Technical Support Agent
Contract Type: Permanent
Location: Malta
Industry:
Salary: € 18000 - € 24000
Reference: 3770
Contact Name: Aneta Mazurkiewicz
Job Published: May 10, 2018 09:15

Job Description

A well established software house is looking for a 1st Line Support Agent. The chosen candidate will be responsible for finding solutions to customer’s issues via phone and e-mail on a daily bases.

On offer:

  • Company discounts
  • Life and health insurance
  • Free parking
  • Social and team building events

Responsibilities:

  • Providing highest quality customer support
  • Ensuring issues are dealt with promptly and escalate where necessary
  • Maintaining good relationships with the clients
  • Liaising with the Tech team in order to solve difficult issues
  • Being responsible of software support

Requirements:

  • Previous experience in Tech support, customer service or similar
  • Excellent problem solving skills
  • Ability to work autonomously and in a Team
  • Good communication skills both in Maltese and English
  • Flexibility to work on call every 2 months
  • Ability to move with own car