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Technical Specialist

A leading financial institution is looking to recruit a Technical Specialist. 

Responsibilities: 

  • Perform daily Core Business Systems operations; 
  • Provide general IT support within established times for all desktop systems (hardware & software) and support other IT teams in their ongoing analysis of helpdesk requests; 
  • Perform daily infrastructure operations by maintaining hardware, operating and business software systems in good operational order; 
  • Support operations in the Data Centers in line with maintenance and security requirements; 
  • Support the administration of the network and systems. This includes the creation, maintenance and removal of users' accounts, user access rights and using Microsoft Active Directory; 
  • Perform the necessary backups and restore operations as well as other disaster recovery operations; 
  • Perform routine checks on the various systems (networks, hardware and software) and maintaining appropriate records of such checks; 
  • Educate business end users on making effective use of their technological tools (hardware & software) to speed up problem resolution, whilst keeping abreast with new technology; 
  • Maintain an updated document of the IT asset register;  

Requirements:  

  • Possess an MCAST or University Degree in a related ICT area; 
  • Have a minimum of 2 years working experience in an IT support role; 
  • Possess or is pursuing a Microsoft Window Server 2012 certification; 
  • Hold a Cisco CCNA certification or is currently training for it; 
  • Be knowledgeable and/or have work experience in any of the following technologies: 
    • Microsoft System Center Manager (SCCM) 
    • Microsoft Exchange Server 
    • Microsoft Sharepoint 
    • Microsoft Office 365 
    • Microsoft SQL Server 
  • Virtualization technologies such as Microsoft Hyper-V and VMWare; 
  • Have a basic understanding of the financial sector; 
  • Be logical in your approach to work; 
  • Communicate effectively, interact confidently with your colleagues from different units and departments and have excellent listening skills; 
  • Be a team player;  
  • Be meticulous in your work and demonstrate good problem-solving skills.

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