14 days ago
A leading company in the Technology field is seeking a Technical Service Desk Officer to join its dynamic team and support its diverse customer base.
- Opportunity to join a well-established group of companies with room for career development
- Training and educational opportunities
- Attractive remuneration package, including company benefits
- Acting as point of contact for support related requests for both internal and external customers.
- Handling of all tickets logged within the ticket management system.
- Working within a team, interact with the customers by following Incident Management protocols closely linked to ITIL guidelines.
- Providing effective support through various technologies such as instant messaging, remote connection, email and telephone to assist the customer in resolving the issue.
- Experience in customer support (ideally Business to Business).
- Relevant qualification or certification, preferably within ITIL guidelines.
- Good interpersonal and communication skills and be able to discuss technical matters with layman terms; good command of both spoken and written Maltese and English.
- A polite and professional manner on the phone; the aptitude to learn and support new and rapidly-changing technologies; the ability to work under pressure, and familiarity with a wide range of standard office automation products (especially Microsoft Office).