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Technical Service Desk Officer

Technical Service Desk Officer

Job Title: Technical Service Desk Officer
Contract Type: Permanent
Location: Marsa, Malta
Industry:
Salary: Attractive
Reference: 3517
Contact Name: Veronica Saavedra
Job Published: March 06, 2018 14:52

Job Description

A leading company in the Technology field is seeking a Technical Service Desk Officer to join its dynamic team and support its diverse customer base.

On offer:

  • Opportunity to join a well-established group of companies with room for career development
  • Training and educational opportunities
  • Attractive remuneration package, including company benefits

Responsibilities:

  • Acting as point of contact for support related requests for both internal and external customers.
  • Handling of all tickets logged within the ticket management system.
  • Working within a team, interact with the customers by following Incident Management protocols closely linked to ITIL guidelines.
  • Providing effective support through various technologies such as instant messaging, remote connection, email and telephone to assist the customer in resolving the issue.

Requirements:

  • Experience in customer support (ideally Business to Business).
  • Relevant qualification or certification, preferably within ITIL guidelines.
  • Good interpersonal and communication skills and be able to discuss technical matters with layman terms; good command of both spoken and written Maltese and English.
  • A polite and professional manner on the phone; the aptitude to learn and support new and rapidly-changing technologies; the ability to work under pressure, and familiarity with a wide range of standard office automation products (especially Microsoft Office).