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2nd Line Technical Support Analyst

2nd Line Technical Support Analyst

Job Title: 2nd Line Technical Support Analyst
Contract Type: Permanent
Location: Malta
Salary: Attractive
Reference: 2977
Contact Name: Veronica Saavedra
Job Published: October 05, 2017 11:32

Job Description

A top platform provider in the iGaming industry is expanding the IT Operations team.

On offer:

  • Opportunity to join a leading and innovative iGaming platform company, that has been awarded for their performance in the IT field
  • Chance to be part of a dynamic team and develop professionally in a challenging and fast-paced environment
  • Competitive salary, health insurance, sports and social events, career path


  • Provide 1st and 2nd level technical support to customers and internal teams; work with Jira systems to find solutions for technical issues, escalating when necessary; document and investigate root cause.
  • Participate in the 24/7 on-call support service.
  • Develop application software on Windows and Linux, carrying out research for improvements.
  • Work closely with clients to improve the overall experience, testing software and providing client feedback to internal development teams.


  • +2 years of experience within similar responsibilities.
  • Experience working with trouble-ticketing systems such as Jira or similar.
  • Experience in development, ideally with PHP, JavaScript, C#.
  • Experience with SQL query, such as MySQL. 
  • Knowledge of .NET, Unix, PowerShell and MVC will be considered an asset.
  • Strong communication skills in English; able to multitask; capable of working in a team and with autonomy; command in an extra European language will be considered an asset.