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Technical Service Desk Agent

Technical Service Desk Agent

  • Location

    Malta

  • Sector:

    Technology

  • Contract Type:

    Permanent

  • Salary:

    Attractive

  • Contact:

    Veronica Saavedra

  • Job Reference:

    2901

  • Published:

    29 days ago

  • Expiry:

    2017-10-18

  • Client Details:

    Castille

  • Consultant:

    Veronica Saavedra

  • Skills tags:

    Technical support

A global leader in the technology field is expanding its team.

On offer:

  • Opportunity to join an international company with worldwide presence and work in a multicultural and dynamic environment.
  • Room for growth, having the possibility to build a career within the company, make suggestions for improvement and other innovative ideas.
  • Remunerative package which includes company's benefits.

Responsibilities:

  • Provide technical support via different channels, such as email and remote tools; escalate unsolved technical issues according to the company's procedures.
  • Handle the test environment related to reproduction of problems and discovery of solutions.
  • Keep up to date knowledge databases and content systems.
  • Produce documents in relation to products and projects, including the reporting to immediate manager.
  • Customer onsite visits
  • From time to time, assist with product launches, workshops and trainings; attend to fairs and similar events.

Requirements:

  • Strong knowledge of diverse aspects within IT, such as networks and operating systems. Experience working with productivity software. Knowledge of ITIL processes will be considered an asset.
  • Ability to stay up to date with new developments in the IT field.
  • Availability to go on international business trips.
  • Availability to work on shift basis.
  • Excellent communication skills in English language and ideally in another European language.
  • Organisation skills, ability to work in a team, a customer-focused approach as well as problem-solving skills.