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Technical Payments Analyst

A leader in the online payments industry is expanding its Technical Payments Support Team. The chosen candidate will work on a B2B basis, investigating and resolving customers’ technical payments issues via a Ticketing System as well as working closely with other teams in order to provide knowledgeable and effective service.

On offer:

  • Attractive remuneration package
  • Be part of a professional and successful business with a clear internal career path and opportunities for personal development
  • Benefits such as: Breakfast & Dinner, generous health allowance and monthly fun outings

Responsibilities:

  • Support B2b inquiries
  • Work with SQL to search, interpret and update database records
  • Identify and troubleshoot potential errors
  • Incident Identification/ Evaluation/ Escalation
  • Ownership of errors and patterns in calculations, data and related issues
  • Update Documentation
  • Generate new ideas and suggestions for continuous improvement of systems, processes and procedures to enhance the customer payment experience
  • Use tools such as Salesforce Ticketing system, Desk, Confluence and Trello to manage your daily work

Requirements:

  • Must possess an EU citizenship
  • Experience with Payment methods such as Credit Cards/ Sepa/ Paypal etc
  • Experience with Software Support/ Troubleshooting
  • Experience querying SQL databases.
  • Analytical, problem-solving and decision-making skills. Detail-oriented and able to multitask and prioritize. 
  • Excellent written communication skills.
  • Flexible to work shifts, including occasional night shifts.