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Team Leader L2

Team Leader L2

Job Title: Team Leader L2
Contract Type: Permanent
Location: Mauritius
Industry:
Salary: 45000.00
Reference: 2105
Contact Name: Yovani Sooprayen
Job Published: April 03, 2017 07:53

Job Description

We are actively recruiting Team Leaders to support the daily operations for one of our leading clients.

  • The core roles of the Team Leader are:
  • Operations Management to ensure the smooth running of daily operational requirements
  • People Management including motivating team members towards a common goal and planning follow up and evaluation of team members performance objective
  • Performance Management i.e. aligning operations KPIs towards company’s objectives
  • Interface Management including customers and internal and external entities and partners
  • To act as an operational point of contact on support service for customer/global business owner contacts
  • To ensure excellent customer service at all point in time while interfacing with customers/ global business owners
  • To ensure excellent quality of service as per SLAs for customer and KPIs 
  • To work with team members to provide support and assistance to team members in their daily work 

Qualifications:

  • Degree in Telecommunications / Electronic / Communications / Computer Science and / or equivalent experience
  • Master Degree or managerial degree would be an advantage.
  • Expertise in Messaging (Exchange, SMTP,LPI), Security (Checkpoint, Netscreen, Bluecoat firewall), Antivirus and anti-spam solutions, Hosting technologies, Unix/Linux
  • Minimum of 3 years supervisory/managerial experience of a technical team in a customer service environment.
  • Dynamic, flexible and available 24 x7

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