Team Leader L2
|Job Title:||Team Leader L2|
|Contact Name:||Yovani Sooprayen|
|Job Published:||April 03, 2017 07:53|
We are actively recruiting Team Leaders to support the daily operations for one of our leading clients.
- The core roles of the Team Leader are:
- Operations Management to ensure the smooth running of daily operational requirements
- People Management including motivating team members towards a common goal and planning follow up and evaluation of team members performance objective
- Performance Management i.e. aligning operations KPIs towards company’s objectives
- Interface Management including customers and internal and external entities and partners
- To act as an operational point of contact on support service for customer/global business owner contacts
- To ensure excellent customer service at all point in time while interfacing with customers/ global business owners
- To ensure excellent quality of service as per SLAs for customer and KPIs
- To work with team members to provide support and assistance to team members in their daily work
- Degree in Telecommunications / Electronic / Communications / Computer Science and / or equivalent experience
- Master Degree or managerial degree would be an advantage.
- Expertise in Messaging (Exchange, SMTP,LPI), Security (Checkpoint, Netscreen, Bluecoat firewall), Antivirus and anti-spam solutions, Hosting technologies, Unix/Linux
- Minimum of 3 years supervisory/managerial experience of a technical team in a customer service environment.
- Dynamic, flexible and available 24 x7