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Systems Analyst

A specialist in the development and exploitation of predictive statistical models for sports betting markets is currently looking for a Systems Analyst who will be part of the IT Operations section.

On Offer:

  • On-call allowance

  • Company bonus schemes and KPI related bonus

  • Dental, Travel and International Medical Insurance cover for employee, spouse and children, if any

  • Mobile allowance

  • 2 days p.a. for participation in charitable activities during work hours

  • Social events and activities

  • Free food and gym membership along with various discounts

  • Bi-annual overseas Group team build

  • Flexible working arrangements

Main Responsibilities:

  • Performing a variety of level 2 BAU activities to deliver services across specific ITIL processes including Event Management, Request Fulfillment, Incident Management, Problem Management, Configuration Management, Change and Release Management

  • Applying your analytical, troubleshooting and general technical expertise to investigate, isolate and resolve systems related incidents, identify root cause and undertake ensuing problem management activities

  • Implementing business critical changes within a structured change management framework and perform release management and configuration management tasks in line with an ITIL compliant operations delivery structure.

  • Providing 24/7 support (rotational on-call roster)

Job Requirements:

  • Minimum 2 years’ experience in an IT Support role

  • MCSA, CCNA or other equivalent industry standard qualifications.

  • Hands on experience in managing and troubleshooting firewalls, networking, routing and switching issues.

  • ITIL certified or experience working in ITIL environment

  • Experience managing and supporting Windows server 2012 or later as well as Exchange Server and Active Directory

  • SQL scripting knowledge (T-SQL, Google Big Query) and Microsoft reporting services knowledge and capabilities

  • Red Hat Enterprise Linux administration experience, PowerShell scripting and AWS EC2 cloud and networking

  • Working knowledge of Virtualization Environments (VMware, HyperV), Anti-Virus Management (e.g. Kaspersky Security Centre), Atlassian product administration (JIRA, JIRA Service Desk & Confluence) considered an asset

  • Experience with Monitoring Tool Administration (Zabbix/Datadog/Watchdog) and with physical server hardware and storage solutions (Blade Servers, Pure Storage, HP EVA) considered an asset