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Software Support Specialist

A well-established IT solutions company is expanding their team and are looking for a Software Support Specialist. 

Responsibilities: 

  • Taking phone calls and responding to support tickets and emails, be monitoring data queues and server monitors, 
  • Supporting the queries from customers, partners and re-sellers on how to setup and configure certain parts of our software, for which training will be provided to the right candidate, 
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions,  
  • Determine the best solution based on the issue and details provided by users,   
  • Walk the customer through the problem-solving process,   
  • Follow-up and update users on status. 

Requirements: 

  • Proven experience as a help desk technician or other customer support role,   
  • Good understanding of computer systems, mobile devices and other tech products,   
  • Ability to diagnose and resolve basic technical issues,  
  • Proficiency in English,   
  • Excellent communication skills,  
  • Customer-oriented and cool-tempered.

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