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Software Support Specialist

  • Location

    Malta

  • Sector:

    Technology

  • Contract Type:

    Permanent

  • Salary:

    Attractive

  • Contact:

    Andrius Petkus

  • Job Reference:

    4575

  • Published:

    7 months ago

  • Expiry:

    2019-07-30

  • Client Details:

    Castille

  • Consultant:

    Andrius Petkus

  • Skills tags:

    Technical support

A well-established business in the technology field is expanding.

Responsibilities of a Software Support Specialist:

  • Diagnose and resolve corporate clients' technical issues over the phone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements
  • Build personal customer relationships and focus on providing an excellent customer experience
  • Escalate issues to our development team and co-ordinate until they are solved
  • Convey customer feedback to product development team
  • Keep customers informed on how and when issues are resolved
  • Work in a team, on a roster for 24/7 worldwide coverage

Requirements:

  • Able to work on 24/7 roaster bases
  • Experience in troubleshooting Windows Server issues using inbuilt Windows applications (Event Log Viewer, netstat or equivalent)
  • Have a good understanding of basic networking protocols
  • Fluent level of English (written and spoken)
  • Excellent customer etiquette and ability to work under pressure and manage high profile customers
  • Excellent logical, analytical and problem-solving skills
  • It will be considered an asset:
    • Knowledge/experience with Hyper-V and/or VMware virtualization platforms
    • Experience as a network/system administrator or Technical Support representative
    • Deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model)
    • Knowledge/experience with Microsoft VSS.

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