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Software Application Support

Job Title: Software Application Support
Contract Type: Permanent
Location: Mauritius
Industry:
Salary: Attractive Package
Reference: 5457
Contact Name: Sudha Babajee
Job Published: July 23, 2019 13:16

Job Description

A Leading Company is looking for a Software Application Support who has proven experience in customization and application development as well as holding strong JavaScript skills ideally in Service Now ITSM.

The general scope of the work for this position is as follows:

  • The developer will work very closely with IT support teams and other technical teams to ensure that business needs around implementation of ITSM Platform are in a controlled and predictive manner.
  • Support the development and configuration of a variety of areas including, but not limited to Incident, Problem, Change, Service Catalog, Service Portal, Knowledge, Release, Asset Management, Configuration Management CMDB), and Reporting.
  • Identifies system deficiencies and recommends solutions.
  • Collaborate with team members to define, analyse, understand and document technical requirements.

Qualifications:

  • Minimum of 1+ years of proven knowledge working with in application development and coding.
  • Bachelor’s degree in Computer Science, Information Technology, related field or equivalent work experience.
  • Programming experience, required  JavaScript, HTML , XML, SQL, etc
  • ITIL V3 Foundation certification would be an advantage, but not required.

Skills and Knowledge:

  • Ability to work under pressure and to deal with multiple tasks.
  • Excellent customer service skills.
  • Good IT/communications background and problem solving skills.
  • Good interpersonal, efficient team member and ability to lead.
  • Proactive, self-motivated and positive attitude.
  • Flexible working hours.
  • Fluent in English and French (spoken and written) – especially French.

Salary Expectations:

  • Competitive Salary depending on experience.
  • Meal allowance, Car Allowance, Parking, Inconvenience hours + On call allowance.
  • Performance Bonus twice a year.
  • Other training will also be provided as deemed necessary.
  • This post carries prospects to higher positions.

If you are interested, kindly apply directly on our website or contact Sudha.