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Service Management Centre Engineer

Service Management Centre Engineer

Job Title: Service Management Centre Engineer
Contract Type: Contract
Location: Malta
Industry:
ICT
Salary: Attractive
Reference: VML0090
Job Published: September 11, 2018 14:20

Job Description

Role description: 

  • Forming part of the OSS team, the chosen candidate will be responsible for the various Operational Support Systems that are used within the Technology and Networks departments  
  • These systems include network monitoring, IT system monitoring, automation, ticketing, reporting platforms, KPI dashboards amongst others  
  • Candidate would be required to:  
  • Conduct research to identify the best solutions for various IT requirements  
  • Develop and implement various OSS related tools and be responsible for the maintenance and upkeep of these tools on various platforms
  • Administer various systems and applications pertaining to monitoring, ticketing, dashboards and reporting
  • Analyse and find trends amongst issues in order to find common root causes
  • Maintain documentation pertaining to the tools that the team is responsible for 

 Desired experience/qualifications:

  • Experience in a systems engineering role
  • Experience with Linux would be considered an asset
  • Experience with monitoring tools is required
  • Experience with scripting tools
  • Basic ITIL foundation knowledge
  • Basic SQL knowledge is required
 
*Dear Candidate, kindly note that this role is not managed by Castille. Vodafone, in this case, is responsible to manage the application process. In case of any difficulties, feel free to contact brand@castilleresources.com, and we will direct your query to the relevant contact at Vodafone.