Service Desk Support
|Job Title:||Service Desk Support|
|Salary:||€18,000 - €23,000|
|Contact Name:||Clare Barbara|
|Job Published:||November 14, 2018 10:17|
A global leader in the technology field is expanding its team.
- Opportunity to join an international company with worldwide presence and work in a multicultural and dynamic environment.
- Room for growth, having the possibility to build a career within the company, make suggestions for improvement and other innovative ideas.
- Remunerative package which includes company's benefits.
- Provide technical support via different channels, such as email and remote tools; escalate unsolved technical issues according to the company's procedures.
- Solving problems and discover new solutions.
- Escalation of unsolved issues
- Tech support during any events or fairs as and when needed
- Customer orientated attitude to help solve customer problems
- Knowledge of ITIL practices
- Proven skills with network management (protocols, server-client systems - windows active directory) and or operating systems (MAC, Windows, Linux, Unix etc)
- Good command of English
- German considered an asset
- Willing to work on a shift basis in a 24x7 Rotation
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