Connecting Linkedin...


Service Desk Coordinator

Service Desk Coordinator

Job Title: Service Desk Coordinator
Contract Type: Permanent
Location: St. Venera, Malta
Salary: Attractive
Reference: 2658
Contact Name: Veronica Saavedra
Job Published: August 16, 2017 11:03

Job Description

A growing company with outstanding reputation is in the search of a new member for their team.

On offer:

  • Opportunity to join a very well-established company in the IT services.
  • Career development, the ideal candidate has the opportunity to grow in the IT Service Management area.
  • Attractive salary package.


  • Provide technical support to the company’s customers, taking incoming calls and escalating issues accordingly, ensuring that customers are answered and issues resolved as per company’s standards.
  • Take ownership of service calls, escalating when needed, monitoring the progress and keeping fluent communication with all relevant parties involved.
  • Deliver professional services in a consistent level aligned to high standards of customers’ satisfaction within agreed deadlines.
  • Develop and maintain relationships with customers and partners to assist in sales and maintenance activities.
  • Act as key member to improve the overall customer experience and contribute to the business’ success.
  • Keep accurate information in the internal systems and customer’s records up to date.
  • Work in line with company’s policies, processes, procedures and instructions related to the service and what the post includes. 
  • Assist other teams when needed regarding first line technical support for service calls.
  • Work closely with third parties such as suppliers and partners, ensuring that their performance is aligned to the company’s expectations.
  • Work closely with other teams as needed, ensuring that high customer service levels are provided at all times.


  • 2 years of experience within similar responsibilities. Less experienced candidates will be considered if having potential and the desired attitude.
  • Experience of working in a busy and fast-paced environment, with the ability to provide a professional service.
  • Experience of providing support to external customers and IT System Engineers, ideally working within the IT Maintenance Services Industry.
  • Experience in Advanced Customer Service, ITIL methodology and Service Delivery practices, including Incident and Escalation Management will be considered an asset.
  • Certifications such as: ITIL/MCSA/MSCE/HPE ATP will be considered an asset.
  • Excellent verbal and written communication skills, including the ability to deal with contacts at all levels.
  • Advanced level of Word, Excel, database systems, spreadsheets and online communications.
  • Excellent organisational and time management skills with the ability to work to tight deadlines and in a high-pressured environment.
  • Aptitude and willingness to learn new software packages.
  • Must be flexible to work outside of core working hours where business needs require it.

If you are interested or want to recommend someone, please contact Veronica on


Get similar jobs like these by email

By submitting your details you agree to our T&C's