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Service Delivery Manager

Service Delivery Manager

Job Title: Service Delivery Manager
Contract Type: Permanent
Location: Mauritius
Salary: Attractive
Reference: 3392
Contact Name: Neeshta Hurreeram
Job Published: February 05, 2018 12:33

Job Description

A global HR Service company with over 50 years of experience in the HR, Payroll and Workforce Management is looking to hire a Service Delivery Manager who will be responsible for directly managing the tactical day-to-day activities to achieve the delivery of service excellence for a group of development, testing or support teams, typically overseeing 4-8 team leaders.


  • Knowledge management strategies
  • Risk mitigation strategies 
  • Identify training needs (entire team)
  • Manage relationship with the onshore Managers
  • Transition planning and execution
  • Program management
  • Execute process improvement ideas
  • Ensure process consistency through individual established metrics
  • Account development (additional business from existing customers) 
  • Operational improvements
  • Coaching and mentoring of Team Leaders 


  • Degree holder in Information Technology and related fields
  • Degree holder in IT/IT related fields
  • At least 6-7 years’ experience in software development, testing or support environment
  • At least 5 years’ experience in project/program management

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