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Service and Support Officer

Job Title: Service and Support Officer
Contract Type: Permanent
Location: Malta
Industry:
Reference: MFSA-410-0923
Job Published: October 04, 2019 08:29

Job Description

About Technology


Technology is at the core of the knowledge-based organisation. It enables MFSA's strategic and operational objectives to be achieved efficiently and effectively. The Technology team leverages cutting-edge technology, industry standards and methodologies to provide reliable services to the rest of the organisation and the financial services sectors interacting with the Authority electronically. It is responsible for technology design, information security, development, integration and delivery of all information and communications infrastructure, platforms and services, working with technology vendors and partners. The Technology team is made up of professionals specialised in relevant areas that include governance and planning, infrastructure and service management, information systems, and security. Officials from Technology also participate and give their contribution in several European committees, expert groups and industry fora.

 
 
 

The Role


 

The selected candidate will undertake duties in relation to Technology service and support. The job involves direct interaction with the technical team and designated business users. The primary duties will include, but are not limited to:
  • Preparing, configuring, and installing ICT systems;

  • Monitoring and maintaining systems;

  • Troubleshooting of systems and hardware faults;

  • Helpdesk support and resolve technical issues;

  • User training and guidance;

  • Liaising with systems/applications administrators;

  • Preparing relevant documentation and reports;

  • Assisting and providing technical support to business users;

  • Proposing improvements to systems, processes and development tools;

  • Assist in other tasks as directed.

 
 
 

About You


 

We are looking for candidates with solid academic background in Technology but well versed in service and support.
The role calls for an academic qualification in a relevant field of study at National Qualification Framework Level 5 or better, duly certified by the Malta Qualifications Recognition Information Centre (MQRIC) or a widely recognised professional qualification at a comparable level.
If you do not have the necessary academic or professional qualifications but you have at least five (5) years working in supporting and administering ICT software and hardware systems, we would still be interested in speaking with you. Candidates with longer working experience relevant to the role will be preferred.
Knowledge of service management as well as industry certifications would be considered an asset.