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Senior operational manager collaborative solutions

Job Title: Senior operational manager collaborative solutions
Contract Type: Permanent
Location: Mauritius
Reference: ONG-267333
Job Published: July 26, 2018 14:35

Job Description

About the role

Reporting to the head of Security & Expertise Solutions, the manager should be capable of:

Providing leadership & guidance to direct reports, typically comprising unified collaborative solutions and services to effectively perform their jobs and responsibilities in their day to day management

Works on complex problems / projects (convergence of UCC offers) where analysis of situations or data requires an in depth evaluation of multiple factors. 

Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.

Develop and implement initiatives to improve expertise and customer service results in continuous improvement plans and agile methods

Providing leadership and direction to the team and ensure all service levels are met or exceeded

Participating actively in operational governance at all levels and be of high value added to major operational decisions

Being accountable and has the ability to report problems & issues & success to the head of department effectively and participate in decision making


About you

Project Management Skills

Leadership Skills

Excellent organizational and planning skills

Excellent communication and decision making skills

Time management skills

People Management skills and experience

Performance management and coaching skills

Capability to work in a global, changing and multicultural environment

Good Interpersonal and Negotiation skills


Additional information

Customer Service and Telecommunications experience, highly desirable

At least 5 years working experience in direct people management

ITIL, PMP, ISO knowledge a plus


*Dear Candidate, kindly note that this role is not managed by Castille. Orange, in this case, is responsible to manage the application process. In case of any difficulties, feel free to contact, and we will direct your query to the relevant contact at Orange.