About the role
Reporting to the head of Security & Expertise Solutions, the manager should be capable of:
Providing leadership & guidance to direct reports, typically comprising unified collaborative solutions and services to effectively perform their jobs and responsibilities in their day to day management
Works on complex problems / projects (convergence of UCC offers) where analysis of situations or data requires an in depth evaluation of multiple factors.
Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.
Develop and implement initiatives to improve expertise and customer service results in continuous improvement plans and agile methods
Providing leadership and direction to the team and ensure all service levels are met or exceeded
Participating actively in operational governance at all levels and be of high value added to major operational decisions
Being accountable and has the ability to report problems & issues & success to the head of department effectively and participate in decision making
Project Management Skills
Excellent organizational and planning skills
Excellent communication and decision making skills
Time management skills
People Management skills and experience
Performance management and coaching skills
Capability to work in a global, changing and multicultural environment
Good Interpersonal and Negotiation skills
Customer Service and Telecommunications experience, highly desirable
At least 5 years working experience in direct people management
ITIL, PMP, ISO knowledge a plus
*Dear Candidate, kindly note that this role is not managed by Castille. Orange, in this case, is responsible to manage the application process. In case of any difficulties, feel free to contact email@example.com, and we will direct your query to the relevant contact at Orange.