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Senior Manager - Power Pay Implementation

Our client is recruiting a Senior Manager for the implementation of Power Pay and will be responsible for directly managing the tactical day-to-day activities to achieve the delivery of service excellence for a group of development, testing or support teams, typically overseeing 4-8 Managers.

Duties and Responsibilities

  • Implement Knowledge management and Risk mitigation strategies
  • Identify training needs for the entire team
  • Manage relationship with the onshore Managers
  • Perform Transition planning, execution and Program management
  • Ensure process consistency through individual established metrics
  • Develop Accounts and Operational improvements
  • Coach and mentor Team Leaders
  • Supervise personnel, Implement and anchor key HR processes for the team
  • Manage Performance, promotions, normalization of team ratings and recommendations on rewards
  • Ensure communication from senior management is cascaded down and shared with the entire team
  • Design the right pyramid structure for the project and the right skill mix of team
  • Build a second line for all key roles and persons
  • Facilitate knowledge sharing and capture within and across teams
  • Participate in organizational training initiatives as a trainer
  • Drive end to end system implementation involving interaction with multiple stakeholders
  • Ensure status reports are sent out to the customer
  • Confirm the effort forecast for fixed bid projects and participate in RFPs and RFIs
  • Participate in management discussions (Governance discussion, Management forums…)
  • Manage and resolve queries, escalations, conflicts and issues between onsite and offshore teams
  • Track project through regular reviews and ensure status updates are sent out to the customer
  • Prepare monthly management reports to track time and effort for the projects
  • Ensure project compliance with respect to audit findings
  • Coordinate with HR for resources and necessary process changes
  • Support and drive process improvement initiatives (best practices, six sigma etc) within the project
  • Review prioritization of Process Improvement Proposals (PIP) with the BIG Leader
  • Perform PIP implementation progress review
  • Monitor the program performance and identify corrective and prevention actions as required

Qualifications & Experience

  • Degree holder in IT
  • At least 7 years’ experience in software development, testing or support environment
  • At least 5 years’ experience in project/program management
  • Perfect English Communication, verbal and Written
  • Analytical and Problem Solver
  • Team Player with Focus and Customer Service orientation
  • Good Presentation, Planning and Organisational aptitudes
  • Sense of Adaptability and Flexibility
  • Decision Maker with Quality Orientation, Ethics and Standards
  • Be Computer/IT Literate with proven knowledge of process methodology and agile 
  • Be available for night-shifts and mid night-shifts

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