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Senior Application Support Specialist

Senior Application Support Specialist

Job Title: Senior Application Support Specialist
Contract Type: Permanent
Location: Mauritius
Industry:
Salary: 30000.00
Reference: 2494
Contact Name: Deeya Bheeroo-Hulloowan
Job Published: July 11, 2017 14:18

Job Description

[Only local applications will be accepted]

Are you ready for a new challenge!

Our client, a global HR Service company with over 50 years of experience in the HR, Payroll and Workforce Management is looking to hire a Senior Application Support Specialist

The Senior Engineer will have to ensure the delivery of quality software solutions via development, testing or support activities.

Job Profile:-

  • Apply technical knowledge, skills and expertise to provide development, testing or support service to clients and customers
  • Achieve delivery of core/customized products in accordance with agreed schedules, procedures and standards
  • Conduct peer reviews
  • Provide effective team collaboration
  • Accurate recording of time, effort and schedule related activities via trackers
  • Provide good communication skills to achieve excellent customer service
  • Escalate to Team Lead and/or Lead Engineer if needed, on risks/issues identified which impact project delivery schedules
  • Take ownership and do follow up on project/s assigned
  • Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Seek and respond to development feedback

Other Responsibilities (Support Role):-

  • Work efficiently on support tasks
  • Drive to ensure responsiveness and resolution time targets are met.
  • Analyze and prioritize incidents/change requests, ensuring that the incident/change request process are being followed
  • Ensures documentation/log completeness
  • Support business users
  • Understand support framework as applied in a development centre

Candidate Profile:-

  • Diploma or Degree holder in IT
  • At least 3 years’+ experience in software development, testing or support environment.
  • Knowledge of SQL, XML and understanding of API
  • Knowledge of software development concepts and lifecycles
  • Good analytical and problem solving skills

 

Interested candidates may send their CVs to Deeya on Dbheeroo@castilleresources.com.