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Reporting Assurance Officer (Contact Centre)

Reporting Assurance Officer (Contact Centre)

Requirements:

  • A Level standard of education
  • Strong knowledge especially of MS Excel and competent in other MS applications including Word and PowerPoint
  • Ability to handle data extraction requests of varying size and scope

It is also desirable that candidates possess:

  • Strong communication skills both written and verbal
  • Strong interpersonal skills with the ability to work within a team and also independently with minimum supervision

Main Duties:

  • Compile daily reports by gathering information and data from company systems 
  • Critically analyse the data gathered to identify trends and changes in performance
  • Produce colleague sales and performance reports
  • Support and produce customised reporting and recommendations in support  of ongoing business decisions or initiatives;      
  • Generate ad hoc reporting;
  • Present data table and charts in excel or in any other appropriate format
  • Conduct other duties in line with business needs
*Dear Candidate, kindly note that this role is not managed by Castille. The client, in this case, is responsible to manage the application process. In case of any difficulties, feel free to contact brand@castilleresources.com, and we will direct your query to the relevant contact at this company.