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Payments & Fraud Shift Leader

Job Title: Payments & Fraud Shift Leader
Contract Type: Permanent
Location: Malta
Salary: Attractive
Reference: BTS041
Job Published: May 30, 2019 15:00

Job Description


The function of the Payments and Fraud Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and facilitate internal communication, as well as offer guidance to payments analysts and creating a positive spirit in the team.

The main responsibilities include but are not limited to:

  • Being the first line of contact for 3rd party providers regarding payments related issues.

  • Taking ownership of any issues occurring during their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load.

  • Handling of payments and risk queries and escalations from customer support via chat, IM and emails.

  • Work together with Payments and Fraud Team Leader in order to improve and maintain procedures within the Payments Team.

  • Raise any trends in escalations, denoting a possible generic issue with anything payment related.

  • Ensuring that ongoing tech issues are monitored and proper follow up is done to ensure minimal downtime and customer impact.

  • Point of contact for any payment and fraud related issues or questions from a variety of different departments

  • Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments and Fraud Shift Leader tasks.


This is the opportunity to work in an ever growing digital industry, not only providing you with the opportunity to work with experts in your field but liaise with external stakeholders in a dynamic environment. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!


  • At least 1 year experience within payments & fraud

  • High level of English, both verbal and written

  • Ability to create and maintain an effective and positive working environment

  • High level of organisation and time management


  • Additional language skills

  • Experience with a variety of different payment providers and internal back office systems

*Dear Candidate, kindly note that this role is not managed by Castille. Betsson, in this case, is responsible to manage the application process. In case of any difficulties, feel free to contact, and we will direct your query to the relevant contact at Betsson.

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