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Online Experience Specialist

  • Location

    Malta

  • Sector:

    Telecoms

  • Contract Type:

    Permanent

  • Salary:

    Attractive

  • Job Reference:

    REF B:- COMM22/2019

  • Published:

    20 days ago

  • Expiry:

    2019-10-01

  • Client Details:

    GO Malta

  • Skills tags:

    Marketing

Let's build a better tomorrow together

We’re looking for an analytical and self-motivated individual to join our Commercial team as an Online Experience Specialist.

Within this role you will play a key role in introducing new features and finding solutions for real business needs while we work towards expanding our online self-service facilities platforms and their user bases. To be successful in this role, you need to show real enthusiasm in exploring the latest industry trends, creative problem-solving, a drive to learn new skills, attention to detail and strong analytical skills.

Does this sound interesting to you? Here’s what you need to have to match our requirements:

  • Very good written and verbal communication skills;
  • Superior attention to detail, organization, and time management skills;
  • Strong interest in online and app best practices & in creating great user experiences;
  • Creative thinker with strong problem-solving skills;
  • Establish and maintain effective working relationships as required by job responsibilities;
  • Experience with Google Analytics;
  • Ability to work independently, with a supervisor, and as part of a team.

Here’s how you can hit a few plus points for this position:​

  • Majors in Marketing, Statistics, Research, or related fields;
  • Experience with mobile apps and online portal insights;
  • Experience with Hotjar and Firebase.

If this describes you then this is a glimpse of what you will be doing:

  • Supporting all communication, incentives and other tactics for the self-care channels to achieve transactional KPIs for these channels;
  • Ensuring that all the content in the online channels is up-to-date and easily understood and that the user experience is continuously optimized;
  • Monitoring of the channels and any changes in the performance, as well as transactions prior and after a launch of a new feature as well as prior and after promotional efforts;
  • Coordinating and providing reports on user experience testing and any ad-hoc insights;
  • Analysing the results and proposing the best action to achieve the goals;
  • Understanding & finalizing requirements for the next features in cooperating with the Product Owner from the Digital team;
  • Coordinating communication within Commercial and other teams to ensure that all requirements and online roadmap are well documented and communicated;
  • Supporting various departments in the efforts to launch new features and achieving the company online roadmap;
  • Working with the internal Marketing, Customer Experience and Digital teams to ensure top level self-care channels;
  • Keeping track of deadlines and ensuring that all the required information is provided on time;
  • Any other duties/projects as deemed necessary by the team.
 
*Dear Candidate, kindly note that this role is not managed by Castille. GO, in this case, is responsible to manage the application process. In case of any difficulties, feel free to contact brand@castilleresources.com, and we will direct your query to the relevant contact at GO.
 
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