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NOC Technician

  • Location

    Malta

  • Sector:

    Telecoms

  • Contract Type:

    Permanent

  • Job Reference:

    VDA-310-1325

  • Published:

    18 days ago

  • Expiry:

    2019-12-02

  • Client Details:

    Vodafone

  • Skills tags:

    Tech

Job Purpose

The Network Operations Centre (NOC) technicians are in charge of monitoring critical network elements and engaging in proactive systems monitoring.

 

Troubleshooting is a daily task for a NOC technician, and they work regularly with customer operations and corporate clients to troubleshoot all problems that may arise.

 

Key Accountabilities / Key Activities:

  • Monitoring of all networks and services in a 24/7 operation to ensure high availability and attainment of service levels.
  • Provide first level support and troubleshooting on all systems.
  • Reporting and escalating alarms and equipment outages to field personnel and engineers.
  • Maintain NOC procedures, documentation and equipment records.
  • Provide incident management status reports to various departments.
  • Liaise with other sections within the Technology Department in order to carry out the support function.
  • Liaise with Customer Care personnel and Technical Helpdesk on subscriber related problems and requests outside of office hours.
  • Undergo staff training as required by the company.

 Technical / Professional Expertise:

  • Ideally in possession if an ICT/Engineering/Electronics/Telecommunications related qualification, such as;
  • Bachelor’s Degree in an ICT/Telecoms/Networking related field.
  • MCAST Advanced Diploma in IT (Computer Systems and Networks or End User Support).
  • Diploma in Computer Engineering.
  • NCC Diploma in Computing (MQF Level 5).
  • Candidates in possession of professional certifications such as CCNA, LPIC-1, ITIL Foundation Certificate will be looked upon favourably.
  • Must possesses excellent knowledge of Microsoft Office software suite and Microsoft Windows operating systems.
  • Basic knowledge of Linux/Unix Operating Systems will be looked upon favourably.
  • Must display strong organizational and excellent interpersonal and communication skills (both verbal and written).
  • Must have strong analytical and problem solving ability.
  • Must be a team player and ready to work under pressure without supervision.
  • Ideally have knowledge in Networking and Telecommunications Systems.