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NOC Technician

  • Location

    Malta

  • Sector:

    Telecoms

  • Contract Type:

    Permanent

  • Salary:

    Attractive

  • Contact:

    Marianne Koessler

  • Job Reference:

    4927

  • Published:

    24 days ago

  • Expiry:

    2019-04-24

  • Client Details:

    Castille

  • Consultant:

    Marianne Koessler

  • Skills tags:

    NOC , Troubleshooting

An established Technology firm in Malta is currently looking for a NOC Technician. 

Responsibilities: 

  • Monitoring of all networks and services in a 24/7 operation to ensure high availability and attainment of service levels, 
  • Provide first level support and troubleshooting on all systems, 
  • Reporting and escalating alarms and equipment outages to field personnel and engineers, 
  • Maintain NOC procedures, documentation and equipment records, 
  • Provide incident management status reports to various departments, 
  • Liaise with other sections within the Technology Department in order to carry out the support function, 
  • Liaise with Customer Care personnel and Technical Helpdesk on subscriber related problems and requests outside of office hours, 
  • Undergo staff training as required by the company. 

Requirements: 

  • Ideally in possession of an ICT/Engineering/Electronics related qualification, such as:
    • bachelor’s Degree in an ICT/Telecoms/Networking related field, 
    • MCAST Advanced Diploma in IT (Computer Systems and Networks or End User Support),
    • diploma in Computer Engineering,
    • NCC Diploma in Computing (MQF Level 5). 
  • Must possesses excellent knowledge of Microsoft Office software suite and Microsoft Windows operating systems, 
  • Must display strong organizational and excellent interpersonal and communication skills (both verbal and written), 
  • Must have strong analytical and problem-solving ability, 
  • Must be a team player and ready to work under pressure without supervision, 
  • Ideally have knowledge in Networking and Telecommunications Systems. 
  • It will be considered an asset having: 
    • basic knowledge of Linux/Unix Operating Systems, 
    • possession of professional certifications such as CCNA, LPIC-1, ITIL Foundation Certificate, 
    • have knowledge in Networking and Systems. 

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