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Network Engineer (Alcatel Data)

  • Location

    Mauritius

  • Sector:

    Technology

  • Contract Type:

    Permanent

  • Salary:

    Attractive Package

  • Contact:

    Deborah Melinda Arlanda

  • Job Reference:

    5238

  • Published:

    16 days ago

  • Expiry:

    2019-06-30

  • Client Details:

    Castille

  • Consultant:

    Deborah Melinda Arlanda

  • Skills tags:

    IP , LAN , Network Administration

One of our clients, a global tech company is looking for a Network Engineer.

Duties:

  • Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues.
  • Troubleshoot Product, Codes and Configuration issues.
  • Ensure On-Time escalation to L3 and Engineering(R&D) teams
  • Ensure consistent customer satisfaction.
  • Document all communication with customers in the CRM
  • Notify/Discuss with L2 /TL/Manager on Tickets that require assistance.
  • Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC.
  • Plan and constantly work on upgrading tech and product expertise.
  • Contribute to the knowledge base/ Tech Forum.  
  • Ensure to gain Certified Expertise (Certifications) to provide better service. 

Networking skills:

  • Networking Concepts like OSI model, TCP/IP,(Logical Link Control, Flow Control, Link Negotiation) (IP, ARP, ICMP, TCP, UDP, SNMP, TFTP, FTP, BootP)
  • Ethernet Concepts and Cablings.
  • Bridging and Switching Concepts, LAN Technologies such as Ethernet - CSMA/CD
  • STP, RSTP, MSTP, VLAN tagging
  • Good Knowledge in Routing concepts, with Good knowledge in Routing Protocols like: RIP, OSPF, IGRP, EIGRP, BGP
  • Basic Wireless Knowledge 802.11a/b/g, Access Points, controllers
  • Server Concepts and working knowledge in DHCP, DNS, Radius, SNMP, web server etc.

Competencies:

  • Customer focused
  • Proactive, with the ability to work on his/her own initiative
  • Willingness to learn
  • Excellent communication skills in English
  • Good Team player  
  • Debugging hardware & software system level problems in a multi-vendor multi-protocol network environment. 
  • Bachelor’s degree or related experience is required. Microsoft MCSE and/or CISCO certifications are considered a plus.

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