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Network Engineer (Alcatel Data)

Job Title: Network Engineer (Alcatel Data)
Contract Type: Permanent
Location: Mauritius
Salary: Attractive Package
Reference: 5238
Contact Name: Deborah Melinda Arlanda
Job Published: May 31, 2019 06:18

Job Description

One of our clients, a global tech company is looking for a Network Engineer.


  • Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues.
  • Troubleshoot Product, Codes and Configuration issues.
  • Ensure On-Time escalation to L3 and Engineering(R&D) teams
  • Ensure consistent customer satisfaction.
  • Document all communication with customers in the CRM
  • Notify/Discuss with L2 /TL/Manager on Tickets that require assistance.
  • Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC.
  • Plan and constantly work on upgrading tech and product expertise.
  • Contribute to the knowledge base/ Tech Forum.  
  • Ensure to gain Certified Expertise (Certifications) to provide better service. 

Networking skills:

  • Networking Concepts like OSI model, TCP/IP,(Logical Link Control, Flow Control, Link Negotiation) (IP, ARP, ICMP, TCP, UDP, SNMP, TFTP, FTP, BootP)
  • Ethernet Concepts and Cablings.
  • Bridging and Switching Concepts, LAN Technologies such as Ethernet - CSMA/CD
  • STP, RSTP, MSTP, VLAN tagging
  • Good Knowledge in Routing concepts, with Good knowledge in Routing Protocols like: RIP, OSPF, IGRP, EIGRP, BGP
  • Basic Wireless Knowledge 802.11a/b/g, Access Points, controllers
  • Server Concepts and working knowledge in DHCP, DNS, Radius, SNMP, web server etc.


  • Customer focused
  • Proactive, with the ability to work on his/her own initiative
  • Willingness to learn
  • Excellent communication skills in English
  • Good Team player  
  • Debugging hardware & software system level problems in a multi-vendor multi-protocol network environment. 
  • Bachelor’s degree or related experience is required. Microsoft MCSE and/or CISCO certifications are considered a plus.

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