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Key Skills Specialist (Freshers Accepted)

Key Skills Specialist (Freshers Accepted)

Job Title: Key Skills Specialist (Freshers Accepted)
Contract Type: Permanent
Location: Mauritius
Salary: Attractive Package
Reference: 2856
Contact Name: Jasbeer Keramuth
Job Published: September 07, 2017 07:48

Job Description

One of our clients in the IT/Telecommunication sector in Mauritius is seeking to recruit Level 1 Key Skills Specialists to analyse and troubleshoot customer incidents such as reactive incident management, monitoring activities and pro-active incident management.

Responsibilities will include:

  • To manage incidents raised by customers (handling calls, opening a case, communicating with the different teams) within SLA’s.
  • To analyse these incidents and to fix them using the tools, and processes available.
  • To participate in the evolvement of the processes taking into account customer requirements.
  • Monitoring of customer platforms via Orange monitoring tools
  • Handle change requests on customer IT platform in collaboration with Advanced skills if needed
  • Lead, manage all incidents resolution on customer IT platform
  • Manage the technical documentation
  • Control Tower ‘initiation’ for crisis tickets
  • Patch Management deployment
  • Daily checklist handling
  • Handle specific on-demand campaigns (eg.: password change, patch mgt, etc….)
  • Escalation follow-up 

The ideal candidate will have:

  • Good knowledge on Firewall, Hosting and/or network environment
  • Excellent Knowledge on Unix/Linux OS and windows
  • Excellent Knowledge on Extranet/Internet protocols, Proxy
  • Good knowledge on Network system(TCP-IP, SMTP/POP, DNS, etc..)
  • Should have at least 2 years of experience on IT management
  • Proven working experience in Operating Systems – Windows/Linux/Redhat
  • Knowledge on BEA Weblogic, Symantec Cluster, Clustering, Cisco, FW, Routing, VLAN
  • Knowledge of Application Servers (Apache and n-tier architecture)
  • Knowledge of relational databases (Oracle, MY SQL, SQL Server), monitoring tools (Patrol) and backup solutions
  • Knowledge of Linux/Unix (an added advantage)
  • Knowledge on VmWare/VSphere environment  (an added advantage)
  • Knowledge of Cloud technology (an added advantage)
  • University degree in IT/Computer Sciences 
  • Ability to work within a team with good team spirit
  • Good IT/communications background and problem solving skills.
  • Ability to work under pressure and to deal with multiple task
  • Excellent customer service skills
  • Exemplary time management, organizational and communication skills
  • Working hours flexibility (shift system, 24X7)
  • Fluent in French as well as in English