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Junior IT Officer

Dynamic and fast-growing company in the technology field is looking for a Junior IT Officer.  

On offer:   

  • Opportunity to join a team of talented IT professionals, in a friendly and supporting environment, 
  • Health insurance, social events, team-building activities, flexi-time, food & drinks at the office and free parking, among other benefits offered. 

Responsibilities:  

  • Provide 1st line support for local and remote end-users, resolving IT related technical issues and providing assistance for Windows OS and related software applications  
  • Install, deploy and maintain IT equipment including laptops, desktops, phones, mobile devices, peripherals and setup of IT equipment on user’s desks; 
  • Take on daily queries from internal users answering IT related questions and resolve problems related with IT software and services; 
  • Track all IT end user related requests within the Internal Service desk ticketing system; 
  • On-boarding and off-boarding users including identity and access management; 
  • Responsible to liaise with 3rd party IT vendors to procure, maintain and securely recycle Internal IT equipment; 
  • Maintain documentation and inventory of Internal IT systems; 
  • Provide basic IT induction training to end users; 
  • The potential to assist with Internal IT systems administration, including systems monitoring, patch management and backups; 
  • Perform additional duties and assignments as required in support of internal IT systems; 
  • Participate in an on-call schedule where our internal user base can reach out outside of office hours.  

Requirements: 

  • 0 – 2 years experience in technical support, QA, or and existing helpdesk associate,
  • Strong customer service orientation; 
  • Good analytical and problem-solving abilities; 
  • Knowledge of PC hardware and software application maintenance and troubleshooting; 
  • Basic knowledge of LAN/WAN technologies and telecommunications including DNS, DHCP, WIFI access points and networks; 
  • Passionate about IT in general and eager to experiment and learn new technologies. 

 

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