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Junior IS Support Analyst

Job Title: Junior IS Support Analyst
Contract Type: Permanent
Location: Mauritius
Salary: Attractive
Reference: DSO1208
Job Published: October 11, 2018 11:16

Job Description



  • Application Support

Identifies and resolves issues with applications, following agreed procedures. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks.

  • Problem Management

Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.

  • Incident Management

Following agreed procedures, identifies, registers and categorises incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate.

  • Network Support

Assists in investigation and resolution of network problems. Assists with specified maintenance procedures.

  • Methods and Tools

Provides support on the use of existing method and tools. Configures methods and tools within a known context. Creates and updates the documentation of methods and tools.



  • Able to work in Active Directory.
  • Able to install, maintain and troubleshoot Windows operating systems, software applications and patches.
  • Able to install, maintain and troubleshoot Microsoft Office suite.
  • Able to reconcile Microsoft and other software licenses.
  • Able to troubleshoot a VPN remote access implementation.
  • Able to troubleshoot client CRMs.
  • Able to support IP Telephony.
  • Able to provide 1st level helpdesk support for all products and services listed above.
  • Proactive, dynamic and versatile
  • Rigorous, autonomous and effective
  • Team player
  • Puts the customer first
  • Good communicator
*Dear Candidate, kindly note that this role is not managed by Castille. DSOgroup, in this case, is responsible to manage the application process. In case of any difficulties, feel free to contact, and we will direct your query to the relevant contact at DSOgroup.