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IT Support Specialist

IT Support Specialist

Job Title: IT Support Specialist
Contract Type: Permanent
Location: Valletta, Malta
Salary: Attractive
Reference: 3499
Contact Name: Veronica Saavedra
Job Published: March 01, 2018 10:30

Job Description

A well-established company in the finance field continues to expand. The IT Support Specialist will be providing local and remote support to employees in Malta and Europe, offering end-user support through a ticketing system and by interacting directly with people.

On offer:

  • Opportunity to be part of a dynamic team based in bright open-plan offices in the heart of Valletta.
  • Contribute to a modern, functional and welcoming environment.
  • Remuneration package which includes parking allowances and private health, dental and life insurances, discounted corporate gym rates, daily fresh fruit and family-friendly measures as well as exciting company events.


  • Provide first level contact and convey resolutions to employee issues, by administering our ticketing system, providing feedback and resolution of issues;
  • Installing, configuring, and maintaining computer hardware, operating systems and applications, possibly using automated tools for mass deployment;
  • Support of new applications, both desktop and server based; support employees to ensure proper use and function of apps and hardware;
  • Escalate unresolved queries to the next level of support (internal and external interaction);
  • Basic troubleshooting of network connectivity;
  • Providing remote assistance and support, over the phone or by using tools such as team-viewer;
  • Ability to work on-call for critical issues as required;
  • Working on company-wide projects, as designated by the IT Team;
  • Preserve and grow knowledge of help-desk procedures, products and services.


  • A Degree or studies in IT
  • +3 years’ experience working with Windows Servers and Microsoft Active Directory services, File services and user management profiling;
  • Expertise in cloud services; expertise in Smartphones, application support and setup, troubleshooting;
  • Experience in mass deployment for software automation and imaging; Windows OS and Anti-Virus security tools; Virtualization and backup solutions;
  • A self-driven individual, with the ability to be creative with solutions and suggestions for continuous improvement to add value to the IT function;
  • Excellent communication skills and fluency in English