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IT Support Specialist

Job Title: IT Support Specialist
Contract Type: Permanent
Location: Malta
Reference: 2018-1126
Job Published: February 08, 2018 14:16

Job Description

IT Support Specialist


We are looking for a self-motivated candidate with excellent problem-solving skills. Reporting to the local IT Support Manager, the IT Support Specialist will form part of a wider team of IT professionals across our offices in Malta and Israel, offering end-user support through a ticketing system and by interacting directly with people.


  • Provide first level contact and convey resolutions to employee issues, by administering our ticketing system, providing feedback and resolution of issues
  • Installing, configuring, and maintaining computer hardware, operating systems and applications, possibly using automated tools for mass deployment
  • Support of new applications, both desktop and server based
  • Escalate unresolved queries to the next level of support (internal and external interaction)
  • Support Employees to ensure proper use and function of apps and hardware
  • Updating our Internal news-feed portal with announcements
  • Document policies, procedures and technical guides on our online knowledge management portal
  • Basic troubleshooting of network connectivity
  • Providing remote assistance and support, over the phone or by using tools such as team-viewer
  • Maintaining an updated inventory for IT Assets
  • Ability to work on-call for critical issues as required
  • Working on company-wide projects, as designated by the IT Team
  • Preserve and grow knowledge of help-desk procedures, products and services


Qualifications/Technical Requirements:

  • Hold Degree in BSC Information Technology, and ideally Microsoft MCITP
  • Have at least 3 years’ experience working with Windows Servers and Microsoft Active Directory services (Group Policies, Users and Groups, Forests and Trusts, Domain Controllers), File services and user management profiling
  • Expertise in cloud services, including Google G Suite experience and Office 365
  • Expertise in Smartphones (Android, iOS, Microsoft) application support and setup, troubleshooting, setting up of applications
  • Experience in mass deployment for software automation and imaging (using tools such as Acronis and PDQ)
  • Experience with Windows OS, and Anti-Virus security tools
  • Experience with Virtualization and backup solutions
  • Experience with monitoring tools, Internet and WAN connectivity considered a plus
  • Experience configuring and maintaining cloud based PBX, telephone systems and handsets considered a plus
  • Website and/or Content management and Windows Scripting experience will be considered a plus

Other required skills:

  • A self-driven individual, with the ability to be creative with solutions and suggestions for continuous improvement to add value to the IT function
  • A Helpful and supportive customer-centric approach, with a ‘can do’ attitude
  • Previous experience in a corporate or financial services environment is highly desirable
  • Fluent English language skills required

*Dear Candidate, kindly note that this role is not managed by Castille. The client, in this case, is responsible to manage the application process. In case of any difficulties, feel free to contact, and we will direct your query to the relevant contact at this company.