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IT Support Officer

Job Title: IT Support Officer
Contract Type: Permanent
Location: Malta
Salary: Attractive
Reference: 5615
Contact Name: Daniel Genuis
Job Published: September 03, 2019 16:23

Job Description

A licensed Financial Institution that offers a range of payment services across multiple channels is currently looking for a Desktop Support Technician or Junior Systems Administrator with 3+ years’ experience based in Malta.


  • Provide local and remote end-user support, resolving technical issues and providing technical assistance for Windows and Mac operating systems
  • Setup new and existing users with relevant equipment and appropriate access to the company’s systems (Active Directory, email, etc.)
  • Implement, install, maintain, configure, monitor, troubleshoot and evaluate existing and new Microsoft Windows server/desktop operating systems with a willingness to learn about Linux based operating systems that the company utilises
  • Install, configure and troubleshoot software applications used within the company
  • Implement, install, maintain, configure and troubleshoot new and existing hardware equipment
  • Maintain, monitor and troubleshoot additional office IT / networking equipment including but not limited to VOIP phone system, CCTV system, network infrastructure, access control system, WAN interfaces, firewall devices
  • Maintain system data security and integrity for the computing environment
  • Maintain network security through inspection of network equipment, review of firewall rules, rotating of authentication keys on wireless access points as well as VPN services
  • Implement security measures through the use of special software and tools
  • Continuous tracking of status and progress through the relevant management tool
  • Document, create and maintain internal procedures
  • Recommend improvements to existing processes, procedures, policies and systems
  • Configure, test and monitor backups to ensure continuity and a minimum of data loss is suffered in the event of failure
  • Update and maintenance of the office asset and other registers
  • Any additional tasks requested/required from management
  • General Maintenance in and around the office


  • 3+ years’ experience on desktop hardware, server hardware, networking and related software
  • Broad knowledge in computer networking, server applications and operating systems
  • A systematic approach in general IT fault finding
  • A levels or a diploma are highly preferable
  • Keen interest to learn and grow
  • Excellent communication skills, both written and verbal, in both Maltese and English
  • Exceptional organisational skills
  • Strong analytical abilities
  • Possess a strong work ethic and a team player mentality
  • Benefits

  • Exposure to scripting technologies such as PowerShell
  • Remote management tools
  • Exposure to the financial services industry
  • Working within a compliant environment (PCI, GDPR) and ensuring that compliance requirements are met

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