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IT Support Officer

  • Location


  • Sector:


  • Contract Type:


  • Salary:


  • Contact:

    Andrius Petkus

  • Job Reference:


  • Published:

    2 months ago

  • Expiry:


  • Client Details:


  • Consultant:

    Andrius Petkus

  • Skills tags:

    Technical support , Maltese

A licensed Financial Institution that offers a range of payment services across multiple channels is currently looking for a Desktop Support Technician or Junior Systems Administrator with 3+ years’ experience based in Malta.


  • Provide local and remote end-user support, resolving technical issues and providing technical assistance for Windows and Mac operating systems
  • Setup new and existing users with relevant equipment and appropriate access to the company’s systems (Active Directory, email, etc.)
  • Implement, install, maintain, configure, monitor, troubleshoot and evaluate existing and new Microsoft Windows server/desktop operating systems with a willingness to learn about Linux based operating systems that the company utilises
  • Install, configure and troubleshoot software applications used within the company
  • Implement, install, maintain, configure and troubleshoot new and existing hardware equipment
  • Maintain, monitor and troubleshoot additional office IT / networking equipment including but not limited to VOIP phone system, CCTV system, network infrastructure, access control system, WAN interfaces, firewall devices
  • Maintain system data security and integrity for the computing environment
  • Maintain network security through inspection of network equipment, review of firewall rules, rotating of authentication keys on wireless access points as well as VPN services
  • Implement security measures through the use of special software and tools
  • Continuous tracking of status and progress through the relevant management tool
  • Document, create and maintain internal procedures
  • Recommend improvements to existing processes, procedures, policies and systems
  • Configure, test and monitor backups to ensure continuity and a minimum of data loss is suffered in the event of failure
  • Update and maintenance of the office asset and other registers
  • Any additional tasks requested/required from management
  • General Maintenance in and around the office


  • 3+ years’ experience on desktop hardware, server hardware, networking and related software

  • Broad knowledge in computer networking, server applications and operating systems

  • A systematic approach in general IT fault finding

  • A levels or a diploma are highly preferable

  • Keen interest to learn and grow

  • Excellent communication skills, both written and verbal, in both Maltese and English

  • Exceptional organisational skills

  • Strong analytical abilities

  • Possess a strong work ethic and a team player mentality

  • Benefits

  • Exposure to scripting technologies such as PowerShell

  • Remote management tools

  • Exposure to the financial services industry

  • Working within a compliant environment (PCI, GDPR) and ensuring that compliance requirements are met