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IT Support Officer

IT Support Officer

Job Title: IT Support Officer
Contract Type: Permanent
Location: Ta' Xbiex, Malta
Salary: Attractive
Reference: 3672
Contact Name: Veronica Saavedra
Job Published: April 19, 2018 16:49

Job Description

A well-established company in the financial services field is expanding their IT team. The IT Support Officer will be responsible for troubleshooting and solving the day to day end-users' issues, using Jira ticketing system. 


  • Act as first point of contact for users seeking technical assistance
  • Track all instances of support by using ticket-tracking software
  • Keep current systems updated and running smoothly, upgrading them when needed
  • Maintain, back-up and secure databases, as well as restore files 
  • Perform troubleshooting through diagnostic techniques and pertinent questions
  • Assist in the development, delivery and management of technology-based business solutions
  • Assist in the integration of technical and application components
  • Assist in the design of coding and testing programme modules
  • Participate in the execution and documentation of tests
  • Other responsibilities include: setting up new user and laptops, closing off accounts of terminated users, maintaining the access cards, maintaining the IT inventory, maintaining the Active Directory and Office 365 licenses. 


  • Experience in technical support or true desire to develop a career in the field
  • Knowledge of common information technologies and systems
  • Able to multitask, have attention to detail, an analytical mindset and problem-solving skills
  • Be a reliable and trustworthy team player with an aptitude for learning, have initiative, drive and a positive attitude
  • It will be an asset to have: 
    • Knowledge of ITIL
    • Understanding of LAN and WAN principles
    • Experience with Asterisk PBX
    • Office 365
    • Microsoft Group policy
    • Experience in using a backup tool, and a backup process
    • MS Active Directory 
    • Microsoft Windows 7, 10 in a Windows Server domain environment