about 1 month ago
Our IT department is offering internship program at our office in Tallinn. IT team is responsible for the overall corporate infrastructure of Betsson Group, worldwide. It is a global team who works both on local and international projects to ensure the infrastructure is accessible at all times and continuously improved.
During the Internship, you will get the opportunity to know how day to day work is being handled within Corporate IT department. You will work closely with IT colleagues and is expected to cover below responsibilities.
Acting as the first point of contact for the troubleshooting and resolution of Incidents and Service Requests related to hardware configuration/installation, software, application and network problems amongst others;
Routing those Incidents and Service Requests that require reassignment to other Service Teams (including third-party suppliers);
Support colleagues to handle new user accounts requests within Nordic and Baltics;
Identifying trends and potential Problem sources (by reviewing Incident and Problem analysis);
Making use of available tools and keep technical documentation up to date;
Taking ownership of daily routines related to printing services, server room, meeting rooms setup and IT inventory;
Other duties as assigned.
WHAT WE WOULD LIKE TO SEE
- Students/fresh graduate within IT field;
- Basic knowledge of IT systems, operating systems (windows 10, server 2016/2019) and support processes based on ITIL;
- Passion to learn and extra ordinary service delivery skills;
- Good Communication and Social Skills;
- Good English language skills both written and spoken;
- Previous working experience is not required – we are here to support your development.
WHAT WE OFFER
We offer a fun and challenging role in a an international and dynamic environment. For the right person, there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future.
- Cosy office in Tallinn City Centre
- Free Parking nearby the office
- Team events