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IT SUPPORT ASSISTANT

Job Title: IT SUPPORT ASSISTANT
Contract Type: Permanent
Location: Ebene, Mauritius
Industry:
Salary: Attractive Package
Reference: 5741
Contact Name: Deeya Bheeroo-Hulloowan
Job Published: October 07, 2019 06:53

Job Description

Our client, a key player in the Financial Services sector, is actually looking to recruit an IT Support Assistant to join their Tech Team. 

Main Purpose of the Role

  • To provide technical support of all IT systems to end users
  • To ensure all calls for support are dealt with promptly and appropriately
  • Maintain existing Hardware and Software to agreed standards

Key Responsibilities – The below is a non-exhaustive list of the duties to be performed by the IT Assistant.

  • To log support calls and document their outcome to facilitate the resolution of common queries;
  • To pro-actively provide information to users on the progress of outstanding support calls;
  • To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment;
  • Perform equipment repairs as necessary;
  • To install and configure operating systems and software to agreed standards;
  • To maintain all existing PCs and peripherals to agreed standards, by performing upgrades, new installations and carrying out routine procedures
  • Troubleshooting IT related problems in a network based environment, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
  • To assist in compilation and maintenance of an accurate inventory of hardware and software
  • Assists in IT projects and initiatives, leading to the continuous improvement of the IT provisions for the office such as recommendation of software acquisitions, application upgrades/rollout and network upgrades;
  • To provide training to end users
  • Maintain awareness of technology trends and current event in information technology (e.g. security alerts)
  • To provide at all times a professional, courteous and timely response to individual users
  • Perform any other cognate duties

Education & Skills

  • Minimum HSC
  • A Certificate/ Diploma in Information Technology
  • Technical knowledge in MS Office 2010, Win 7
  • A+, MCP & MS Access is a plus
  • Analytical and problem solving skills
  • Ability to work under pressure at times
  • Be prepared to work outside normal working hours whenever required
  • Self-motivated, willingness to learn and committed team player
  • Fluent in English and French (both oral and written)