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IT Operations Officer

  • Location


  • Sector:

    Financial Services

  • Contract Type:


  • Salary:


  • Contact:

    Marianne Koessler

  • Job Reference:


  • Published:

    13 days ago

  • Expiry:


  • Client Details:


  • Consultant:

    Marianne Koessler

  • Skills tags:

    Technical support

A Multinational manufacturer and insurance company is currently on the lookout for an IT Operations Officer


  • Provide first line support for local users on hardware and software (Outlook, Office applications, Network, etc);  
  • Troubleshooting IT problems and suggesting solutions;  
  • Installation and configuration of laptops;  
  • Network and equipment;  
  • IT Stock management;  
  • Induction of new users who join the company in IT related tasks;  
  • Assist with the IT configuration processes;  
  • Manage :  
    • Monthly closing and reporting, 
    • Insurance Product Configuration (Master Policies), 
    • Manage audio files configuration and uploads, 
    • Manage Local File Server Backups (incremental, full and off-site), 
    • Manage external hosting, including KPI and Incident Management. 
  • Coordinate monthly meetings with external entities; 
  • Domain Management Topics; 
  • Generate, maintain and periodically revise documentation related to systems and processes; 
  • To assist/update the IT Operations Manager on topics being managed. 


  • Completed education with an IT-focus; 
  • Minimum of 1 years' work experience in a similar role. 
  • Very good knowledge of state-of-the-art client standard software  
  • Very good command of English, both spoken and written.