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IT Operations Manager

IT Solutions provider based in Malta with offices abroad is currently looking for IT Operations Manager responsible for overseeing all SLA’s, managing and coordinating urgent and complicated support issues, and acting as an escalation point for all services

Main Responsibilities:

  • Operating as the lead point of contact for any and all matters specific to our customers

  • Supporting the team in setting up and delivering operations for additional/new services from Malta

  • Have regular meetings and communications with the Team Leads int heir office abroad to sustain service knowledge in terms of strengths, weaknesses and road map

  • Acting as a technical lead of incident/problem resolution

  • Propose and introduce new projects

  • Recruiting and building the team locally

  • Conducting regular One-on-One meetings with the teams in Malta as well as executing performance reviews as needed

  • Driving engagement and motivation to sustain talent and improve attrition numbers

  • Propagating positive teamwork across work groups & drive business results

  • Guiding and leading the team as a mentor

  • Sharing constructive feedback with team members to address operational challenges and ticket handling issues.

Education, Experience & Skills Required

  • Possess an IT degree and certifications such as CCNA/ PMP/ ITIL

  • 3+ years of work experience in the IT sector

  • Experience with VMware, Microsoft Active Directory, Microsoft Windows Server, as well as Red Hat Linux operating systems is considered an asset

  • Ability to communicate, present and influence credibly and effectively at all levels of the organization

  • Attention to detail and strong personal character to proactively manage commitments, SLAs, and escalate issues before they become customer issues or missed deliverables

  • Strong organizational skills with ability to prioritize according to deadlines and the flexibility to manage multiple objectives

  • Flexibility to work occasional extended hours if required to achieve deadlines.