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IT Operations & Support Engineer

Job Title: IT Operations & Support Engineer
Contract Type: Permanent
Location: Gzira, Malta
Salary: Attractive
Reference: 3302
Contact Name: Veronica Saavedra
Job Published: January 17, 2018 09:49

Job Description

A well-established telecoms company is expanding the IT department. Working closely with diverse teams, you will need to develop a good all-round understanding of systems, services and networks as well as the telecoms industry.

On offer:

  • Join a dynamic and professional international team already established in Malta.
  • Salary package that includes health insurance and other allowances.


  • Qualify the technical issues.
  • Troubleshoot the errors escalated from 1st line and manage issue raised by customers.
  • Participate to the 24/7 on call rotation.
  • Coordinate with 3rd parties.
  • Advanced troubleshooting and bug fixing in coordination with other teams and 3rd parties
  • Advanced system monitoring and preventive maintenance.
  • Performance Reporting.
  • Level 1 training.
  • Execute test plans and software deployment for new features.
  • Elaborate new features deployment plan, test plan and monitoring plan.
  • Propose software enhancement to avoid issues.
  • Databases reconciliation.


  • A bachelor’s degree or equivalent in a computer-related field
  • Experience in similar responsibilities, including: building of contingency plans; implementing operational automation using shell/ SQL scripts; working with Linux, Java and SQL
  • Good organization and able to work with autonomy. Ability to work under pressure and meet deadlines. Ability to work in a fast paced, entrepreneurial multicultural environment, on multiple projects concurrently
  • Excellent English writing skills
  • Windows knowledge is a plus