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IT Customer Services Solutions Officer

Job Title: IT Customer Services Solutions Officer
Contract Type: Permanent
Location: Malta
Salary: Attractive
Reference: ATD12325
Job Published: February 08, 2019 10:53

Job Description


As an IT Customer Services Solutions Officer, you will work within our International IT Team in Malta:

  • You will be asked to provide first line support to users (both external and internal users) for the Electronic Document Management System
  • Investigating and acting to resolve requests according to feasibility;
  • Follow processes and procedures to manage users’ accounts and access rights;
  • Logging requests in a service desk tool;
  • Develop, implement, and conduct analysis on meaningful reports to facilitate decision making;
  • Present data in clear, easy to read way;
  • Propose suggestions on how to improve analysis and data driven decisions.



  • Minimum of two years’ experience in a similar role
  • You have a Certification in Computer Science or IT
  • Strong understanding of Data Security and Privacy
  • Ability to handle variants of SQL
  • Ability to work proficiently with Microsoft Office programs and has advanced Excel skills
  • Dashboard development and Data Visualisation
  • You are fluent in English
  • You are a fast learner and have excellent communication skills
  • You work well independently as well as in a team
*Dear Candidate, kindly note that this role is not managed by Castille. Alter Domus, in this case, is responsible to manage the application process. In case of any difficulties, feel free to contact, and we will direct your query to the relevant contact at Alter Domus.