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Intermediate Application Support Level 2

Intermediate Application Support Level 2

Job Title: Intermediate Application Support Level 2
Contract Type: Permanent
Location: Mauritius
Industry:
ICT
Salary: Attractive
Reference: 3616
Contact Name: Yovani Sooprayen
Job Published: April 05, 2018 13:37

Job Description

Our client is seeking to recruit a talented and end user-focused Intermediate Application Support Level 2 to help guide and unblock a multicultural team of analysts and external users of the company's platforms.

Duties and Responsibilities:

  • Troubleshoot complex web applications, diagnosing and / or resolving issues reported by internal or external users, escalated by the Support Level 1 colleagues.
  • Provide clear steps to reproduce the diagnosed issues to development teams in charge of fixing the issues on different test environments.
  • Handle the communication with developers to provide correct scenarios to reproduce the issues, with clear information about the expected behavior.
  • Read documentation and handle communication with different company Business Units to clearly identify the functional definitions of the applications being troubleshooted.
  • Collaborate daily with the QA, support & development teams to ensure the quality of the delivered bugs & corrections.
  • Advocate for customer needs by sharing feedback with the development & business analysis organizations to continuously improve the product.
  • Deliver training and support to end-users.
  • Keep technical documentation and procedures up to date.
  • Ensure preventive maintenance and analyse application root cause issues.

Skills & Qualifications:

  • Bachelor degree, Master or Engineering in computer science field or other relevant degree.
  • 2 -5 years working experience as a L2 application support engineer.
  • Experience with support of Web-based business applications, specially in MS .Net environment.
  • Excellent knowledge of Windows OS and ITIL.
  • Experience with Visual Studio, .Net C# and SQL
  • Fluency in English required.