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Implementation Consultant

Implementation Consultant

Job Title: Implementation Consultant
Contract Type: Permanent
Location: Mauritius
Salary: Attractive Package
Reference: 2912
Contact Name: Jasbeer Keramuth
Job Published: September 19, 2017 07:18

Job Description

The Implementation Consultant is responsible for all phases of a new client coming onto the system or an existing client . They work in a project team to provide clients with effective solutions that are aligned to our commitment of reliable, repeatable and quality implementation practices. 
Duties of the position include the initial needs assessment, creating and maintaining a project plan, coordinating project resources both internal and external, providing related training specific to client solution, testing and auditing of solutions and the successful transfer to our internal service teams.
Key Responsibilities: 
  • Responsible for managing projects that vary in nature based on solution purchased and complexity of requirements. 
  • Responsible for contributing to project plans and ensuring project is on time, meets and/or exceeds client expectations and follows internal processes. 
  • Will work in conjunction with resources within and outside of the team in the completion of an implementation. 
  • Promotes teamwork among those working on the implementation, developing a working relationship with internal resources, customers and peers. 
  • Works independently at resolving project issues and escalating when appropriate. 
  • Demonstrates an in-depth understanding of Payroll/ HR environment as well as an exposure to many sub-functions within it. E.g. Finance, benefits administration, labour relations, training development, and technical environments.
  • Conducts preliminary interviews with client to review changes, needs and processes to complete the implementation successfully.
  • Process may include formal needs analysis, gap and fit analysis. 
  • Ability to translate business process requirements into configuration requirements for the different levels of complexity. 
  • Prepares customer for completion of an implementation.
  • Reviews processes with client pertaining to product. Will work with the client to process pre-input reports, run interfaces and time & attendance imports.
  • Provides hands-on training to customers with input of first live payroll. Reviews Service checklist to ensure client understands how to enter payroll items not covered during live inputs. 
  • Tests and documents and custom solutions for customers. Problems are often unprecedented and may require analytical skill and detailed problem determination to provide the appropriate resolution, coordination and implementation of customized front end and/or core end solutions. 
  • Design and execute system integration and user acceptance tests. 
  • Responsible for quality of implementation. Assesses quality by reviewing the testing of all back-end changes implemented, verifying ID and password information after installation, and confirming correct billing and remittance set-ups. 
  • Bachelor’s degree or diploma  
  • Exposure to basic project management principles  
  • Proficient in Microsoft Office products  
  • Experience with software in a SaaS / Cloud computing environment; experience with HRIS preferred  
  • Basic understanding of relational databases, SQL and XML is required  
  • Experience with any of the following applications is an asset:, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, 
  • Aptitude to effectively implement an HRIS module or similar end-to-end solution