ICT Support Officer

A well-established institution is seeking to employ an ICT Support Officer to support its growing operations.  

Responsibilities:  

• Assisting in installing, inspecting and maintaining computers systems, IT infrastructure and network systems as required and in accordance with the policies and procedures, 
• Responding to enquiries regarding system operation from users, tracking of issues and solutions, 
• Performing daily system monitoring of servers and storages and responsible for managing backups and tape rotations,  
• Assisting in managing and maintaining windows and mail user accounts, 
• Assisting in the analysis, evaluation purchasing and implementation of IT hardware and software, 
• Maintenance of the website, 
• Maintaining and updating incident and service request logs, 
• Providing basic training to end-users when necessary, 
• ICT related administrative duties that include filing, record keeping and report writing. 

The requirements: 

• A-level in ICT or a relevant recognized qualification in ICT at MQF level 4, 
• Be a good team player and be particularly organized, meticulous, demonstrate outstanding multi-tasking abilities,  
• ICT systems support administration experience in a similar role will be considered favorably, 
• Speak in Maltese and English. 

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